Privacy policy

 

Last Updated: September 2026
Welcome to Protea Living Group . We respect your privacy and are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store, and safeguard your data in strict compliance with the Protection of Personal Information Act (POPIA) of South Africa.
This policy applies to all applicants, residents, and tenants who use our website protealivinggroup.co.za or apply to rent rooms in our properties.

1. Information We Collect

To manage our room rentals and process lease agreements safely, we collect and process the following personal information:
  • Identifiers: Your full name, South African Identity Number (or passport number), and contact details (email and mobile number).
  • Application Details: Proof of income (such as recent payslips or bank statements) and references to assess rental affordability.
  • Payment Information: Bank account details used to track monthly rental payments and manage security deposits.
  • Digital Records: IP addresses or cookies tracked when you view available room listings on our website.

 

2. How and Why We Use Your Information

We only process your information for lawful purposes related to managing our rental properties, which include:
  • Vetting rental applications and verifying tenant affordability.
  • Drafting, executing, and managing residential lease agreements.
  • Managing monthly rental invoicing, tracking utilities, and processing deposit refunds.
  • Communicating with residents regarding property maintenance, house rules, or urgent announcements.

3. Sharing of Personal Information

We do not sell your data. We only share your information with trusted third parties necessary to run our property operations, such as:
  • Digital Platforms: Secure hosting infrastructure (including Shopify) that safely powers our website.
  • Credit Bureaus: Strictly for performing legal credit checks during the initial tenant vetting application process (with your explicit consent).
  • Legal Authorities: When required by South African law or a court order.

4. Information Security & Retention

We protect your personal data through strict security measures to prevent unauthorized access or data loss. We retain tenant application information only as long as necessary. If your application is successful, we retain your records for the duration of your tenancy and as required by South African tax law for legitimate business records.

5. Your Rights Under POPIA

As a South African data subject, POPIA guarantees you the right to access the personal records we hold for you, request updates or corrections to inaccurate data, or object to data processing. If you believe your data privacy rights have been mismanaged, you have the right to file a complaint with the South African Information Regulator.

6. Contact Details

For any privacy-related queries, please contact us directly:
  • Business Name: Protea Living Group
  • Website: protealivinggroup.co.za
  • Founder & Owner: Darian Cade Liebenberg
  • Contact Email: info@protealivinggroup.co.za
  • Region: South Africa